When we talk about "process change", you will be challenged with many questions and will receive negative feedback from your stakeholders. As a behavior people resist change because they might lost somethings or fear that they will not able to adapt to the new ways. So what is a good way to change your company's supply chain process?
This article I am going to share my experience and the way I took into almost my projects, for me it could be one of the best methods to implement a new supply chain process.
This article I am going to share my experience and the way I took into almost my projects, for me it could be one of the best methods to implement a new supply chain process.
1. Drawing the whole value stream (Value Stream Mapping/ Design)
In my point of view, the best way is to start from big picture, so your stakeholder can image the whole process and know where/what is the change.
Value Stream Mapping (VSM) refers the a detailed visualization of all steps from product or service creation to delivering it to the end-customer, also known as "material and information flow mapping". VSM is a lean management method for analyzing the current process then finding which one should be changed, then a new Value Stream Design (VSD) will be created.
Value Stream Mapping (VSM) refers the a detailed visualization of all steps from product or service creation to delivering it to the end-customer, also known as "material and information flow mapping". VSM is a lean management method for analyzing the current process then finding which one should be changed, then a new Value Stream Design (VSD) will be created.
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| A sample of Value Stream Mapping of a manufacturing , Source: Internet |
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| A sample of Value Stream Mapping of an e-commerce platform, Source: Hieu Nguyen |
2. Building a well structured RASIC
RASIC stands for Responsible, Approval, Support, Inform, Consult; it is a document used to establish who is involved and in which role across all project activities or process steps. According to ASQ Service Quality, the benefits and way to use RASIC are:Benefits
- Establishes clear relationships between activities and resources
- Defines clear responsibilities for each resource
- Provides the necessary input for the communication plan
- Step 1. Identify key activities.
- Step 2. Identify key resources.
- Step 3. With your team (key team players), identify who is responsible for each activity.
- Step 4. Continue with each role until you have completed the entire matrix.
- Step 5. Verify that you have only one “R” per activity in the “responsible” role and only one “A” per activity for “accountable.” Several resources can appear in the inform “I” and consult “C” roles.
- Step 6. Communicate with key resources and make sure they are comfortable and agree with the matrix. Validate and correct as needed.
- Step 7. Distribute to all resources.
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| A sample of RASIC for managing shipment with 4PL (TMC), Source: Hieu Nguyen |
3. Making a clearly SOP or Work Instruction
The SOP has to be visible and draw clearly how to do for each step, then operators will follow easier and void mistake. It's also helpful for the company when changing staffs, it can be used as a set of training for newcomers.
Last but not least, contact matrix and escalation level should be attached in SOP; then operators can reach the right persons in daily operations and in case of exceptional management as well.
Disclaimer: All examples are using for only purpose of describing the method, do not apply to your company without checking.
Last but not least, contact matrix and escalation level should be attached in SOP; then operators can reach the right persons in daily operations and in case of exceptional management as well.
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| A sample of Escalation Matrix, Source: Hieu Nguyen |
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